The audit score is always calculated as the weighted average of answer scores and then scaled to the given score scale.
As a preset, all questions with answer choices are treated equally with a question weight of 1. But there are times when you want to emphasize certain questions in your template. That's where the question weights come in.
Here's how they work:
As a starting point, each answer in the templates is always scored between 0 and 1.
If the question had for example three choices, then the worst choice has a score of 0, the middle choice a score of 0.5 and the best choice a score of 1.
Let's say we have a template with three questions:
1. Sprinklers documented? [No, Maybe, Yes] - weight: 1
2. Fire extinguishers documented? [No, Maybe, Yes] - weight: 2
3. Rescue plan updated? [No, Maybe, Yes] - weight: 1
And let's say the following answers were chosen:
1. No (0) - weight: 1
2. Yes (1) - weight: 2
3. Maybe (0.5) - weight: 1
Now the weighted average of these would be: (0 * 1 + 1 * 2 + 0.5 * 1) / (1 + 2 + 1) = 0.625
And when scaled to 0-100 scale the final score would be 62.5 for this given example audit with three questions.
The above example is based on question weights 1 and 2, but you can also use higher weights or add a question weight of 0 to questions if you want them to have answer choices but don't want them to affect the score.
Are you ready to try them in action? Check this help article about the Excel structure you should use when sending us new templates to be imported to the system.