Basics

You can navigate to bar charts by clicking 'Statistics' and selecting 'Bar chart':

Find bar charts under the

The default opening bar chart is the number of reported observations weekly:

The default bar chart shown is number of observations per week

NOTE: Users will only see the observations they have view rights to.

To modify what is shown, just click 'Edit Data Query' in the upper left corner of the screen.

You can modify the bar chart by clicking Edit Data Query

To change what data is being presented, select your preferred option from the aggregate. The data points available in the aggregate vary depending on what information you have collected.

To modify how the data is being presented, select your preferred option on the X-axis. Your options include changing the time scale into larger or smaller chunks, viewing what day of the week or time of the day inputs have been made, who is reporting, who is assigned, places, tags, and much more.

A few of the options available for the X-axis

Example 1.

Let's say you are interested in knowing which kinds of tickets take the longest to close. Set the X-axis to 'Category' and the aggregate to 'Average resolution time.' Now each bar represents a category, and the height of the bar is the average time it takes to close a ticket in that category.

Example 1

Comparing data

It is easy to compare data based on observation categories, assignee, places, tags and any variable you have collected through. Within the Edit Data Query-box just select "Compare fields" and choose what you wish to compare. Each bar in the bar chart will be divided up into segments according to your selection.

By selecting Compare fields you may divide the aggregate data into smaller pieces

Example 2.

You would like to know which categories have the highest number of open tickets, and compare these to the overall amount of reported observations. Set the X-axis to Category and the aggregate to Observation count. Then select Compare fields and choose Status, then hit Load. The bar chart shows the number of observations in each category, but each bar is now also divided by status.

This bar chart shows total number of observations in each category, and shows the status of the observations within the category


Filtering data

The bar chart shows all available data by default. You may filter your data by several different options, including observation time, place, assignee and more.

Open 'Edit Data Query' and select 'Filter,' then filter according to your preferences. You can add as many filters as you wish, and any combination of filters will work together.

This is what the filter selection looks like when it is empty

Example 3.

You want to see what tickets from the previous quarter are still open, who they are assigned to and what the observations are about. Set the data query for 'Assignee' and 'Observation count,' compare with 'Parent category.' Filter to only show Q1 2020 (1/1/2020 - 3/31/2020), and filter to only show observations still showing as 'Open.'

By selecting 'Filter' you may specify the exact data range you want to view

This gives you a chart of all open tickets from Q1 2020, with each assignee represented with a bar. The bar itself is colour coded to show what parent category the open ticket represents.

Each unit from the X-axis is represented by a bar that is populated by your choice of aggregate. The bar is also colour-coded according to what you are comparing
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